Privacy policy
Last updated: 15 October 2026
This policy explains how Affordable ADHD Support UK ("we", "us") collects, uses and protects your personal data when you use this website, get in touch, or book coaching sessions.
1. Who we are
Affordable ADHD Support UK is an independent private coaching service run by Matthew McStravick. We are the data controller for the personal data described in this policy.
Contact: matt@affordable-adhd-support.co.uk | [Postal address]
ICO registration: [ICO registration number]
We are not part of, or endorsed by, the NHS.
2. What personal data we collect
- Enquiry details: your name, email address, what you would like help with, and how you intend to pay (privately, through Access to Work, or not yet decided).
- Health information: if you tell us about your health, including ADHD, a diagnosis, symptoms, medication or other health conditions, this is special category data under UK GDPR. We only collect it when you choose to share it, and we use it only to provide your coaching.
- Session records: notes about your goals, the sessions you have had, and any agreed actions. We keep these to support your coaching.
- Payment details: if you pay by card or bank transfer, we do not store full card numbers. [Booking or payment provider] processes your payment directly.
- Website data: information collected through cookies, described in our Cookie notice.
- Correspondence: emails and messages you send us.
3. Why we use your data, and our legal basis
- To reply to your enquiry and arrange coaching: taking steps at your request before a contract, and performing that contract (UK GDPR Article 6(1)(b)).
- To keep appropriate records of coaching: our legitimate interests in running a professional service and managing the coaching relationship (Article 6(1)(f)), and where needed, legal obligations such as tax records (Article 6(1)(c)).
- To use health information: your explicit consent (Article 9(2)(a)). You give this by ticking the box on our enquiry form. You can withdraw it at any time, although this may mean we cannot continue to provide coaching.
- To understand how visitors find our website and to measure advertising: your consent, given through our cookie banner (Article 6(1)(a)).
We do not use your data for automated decision-making or profiling.
4. Who we share your data with
We do not sell your data. We share it only with the service providers we need to run this website and our services:
- Website hosting and form handling: Lovable [confirm current provider details].
- Email: [Email provider].
- Payments and booking: [Booking or payment provider], if used.
- Analytics and advertising: Google, only if you accept the relevant cookies.
These providers act on our instructions under data processing agreements. We may disclose data if the law requires it.
Access to Work: we will only write to your Access to Work adviser or the Department for Work and Pensions with your written permission.
5. International transfers
Some of our providers may process data outside the UK. Where this happens, we rely on safeguards that the UK government recognises, such as the UK extension to the EU-US Data Privacy Framework or the UK International Data Transfer Agreement. [Confirm for each provider.]
6. How long we keep your data
- Enquiries with no further contact: deleted within 6 months.
- Client records: kept for 6 years after your last session, unless the law requires otherwise.
- Consent records: kept for as long as we rely on the consent, plus 2 years.
After these periods, we delete or anonymise your data.
7. Your rights
Under UK GDPR, you have the right to:
- access the personal data we hold about you
- ask us to correct inaccurate data
- ask us to delete your data in certain circumstances
- ask us to restrict how we use your data
- receive your data in a portable format
- object to processing based on our legitimate interests
- withdraw consent at any time, for example by emailing us
To use these rights, email matt@affordable-adhd-support.co.uk. We will respond within one month.
8. Keeping your data secure
We use secure hosting, encrypted connections (HTTPS), and limit access to your data to people who need it. No system is completely secure, so please avoid sending sensitive information by email unless it is necessary.
9. Complaints
Please contact us first at matt@affordable-adhd-support.co.uk so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, or call 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it last changed.